Commitment to Gas Supply and Digitalization
The Minister of Petroleum and Mineral Resources, Karim Badawi, reaffirmed the sector’s dedication to enhancing public services, particularly the expansion of natural gas supply to households. Speaking at the general assembly meeting of the Petroleum Trading Service Company (Petrotrade), Badawi reviewed the company’s financial performance and underscored efforts to digitize household gas services. This initiative includes streamlining meter readings, facilitating bill payments, and improving customer communication through mobile applications and self-service platforms.
Additionally, Badawi highlighted the petroleum sector’s commitment to supporting the industrial sector by offering facilities for settling gas consumption debts. This initiative is part of a broader effort to strengthen national industry and foster integration between state sectors. Furthermore, he noted the potential for collaboration between Petrotrade employees and Saudi Arabia to promote energy efficiency awareness campaigns aimed at reducing consumption and lowering import costs.
Expansion of Sustainable Operations
Petrotrade has also been actively expanding its operations in sustainability, particularly in used-oil collection. The company has extended its initiatives to provide feedstock for sustainable aviation fuel (SAF) production, aligning with the country’s green energy transition goals. This move is expected to contribute significantly to environmental sustainability while enhancing the efficiency of petroleum resource utilization.
Wassem Wahdan, Chairman of Petrotrade, outlined the company’s advancements in service delivery, emphasizing the integration of mobile technology into the gas reading and collection system. The expansion of self-service kiosks now enables customers to record their meter readings, make payments, and interact with the company more conveniently. Furthermore, an agreement with the Egyptian Post has facilitated gas bill payments through its extensive branch network nationwide. A new text message service has also been introduced to notify customers of their bill payments, reducing the need for printed collection notices.
Operational Efficiency and Social Responsibility
In efforts to enhance operational security, Petrotrade has established a data security and operation center utilizing advanced security technologies. Additionally, the company has developed the Ajroud warehouse in Suez, which serves as a facility for collecting used mineral oils and marine waste, further contributing to sustainability initiatives.
Customer service efficiency has also seen significant improvements. Wahdan reported that the company received over 103,000 customer complaints in 2024, of which 98.21% were resolved by December, with the remaining cases addressed in January 2025. This efficiency reflects Petrotrade’s commitment to responsive customer engagement and service quality.
Petrotrade also achieved a milestone in workplace safety, recording zero occupational injuries in 2024. This was made possible through the implementation of workplace safety measures, including fire extinguishers, early warning systems, and civil defense protocols. The company conducted 21 training programs to raise awareness and train employees on occupational health, safety procedures, and emergency evacuation plans.
In addition to its corporate advancements, Petrotrade has demonstrated a commitment to social responsibility by contributing to a community project aimed at rehabilitating homes and supporting small businesses in Al-Amal Village, Belqas, located in the Beheira Governorate. This initiative reflects the company’s broader vision of integrating economic growth with social development.
